Unframed prints- Due to all items being printed to order we do not accept refunds or exchanges unless the item has arrived damaged. 

At Wildhart & Co we want you to be happy with your purchase, so if there is a problem with your order, or if it arrived damaged please contact us straight away and we be more than happy to help at amy@wildhartandco.com

Personalised Prints: Please note that personalised items and are non-refundable unless damaged. It is the customer’s responsibility to ensure that all personalisation details are entered correctly at the time of purchase. We are not liable for errors made by the customer when inputting personalisation.

In the first instance, please contact us to discuss the return and refund of your item at amy@wildhartandco.com

Orders shipped outside the UK may be subject to customs duties, taxes, or import fees, which are set by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.

If customs fees are not paid and the parcel is returned to us, we will refund the cost of the items only (once safely received), but original shipping fees are non-refundable. If you’d like us to resend the order, new shipping charges will apply.

Wallpaper-

Our Wallpaper is printed to order in the UK within 10-14 days, we only accept refunds if the item arrives damaged. We strongly advise ordering a sample before ordering full rolls and check you order the correct amount of rolls as batches may vary. We are happy to help with order amounts, just email amy@wildhartandco.com 

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

• You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
• Your right to return products does not apply to goods made to your specification, that have been clearly personalised or have been cut to order (this is wallpaper orders as these are custom printed and batch variant).
• If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. Any goods returned creased or not as they were delivered i.e. on a roll may not be refunded.

Orders shipped outside the UK may be subject to customs duties, taxes, or import fees, which are set by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.

If customs fees are not paid and the parcel is returned to us, we will refund the cost of the items only (once safely received), but original shipping fees are non-refundable. If you’d like us to resend the order, new shipping charges will apply.